Shipping

 

 

PROCESSING TIME

Almost all orders are shipped within 2 business days. Actual transit times will vary depending on the carrier and destination. Planetlava is not responsible for delays imparted by the carrier. Note: When checking out you will see estimated transit times for the different shipping options. This is the transit time. It does not include the processing time. Transit time is the approximate time delivery takes once a package is shipped.

 

RATES

Shipping and handling rates for an order are based on the weight and destination of your order. The rates are retrieved during the checkout process and are based on the current rates returned by the available carriers.

 

P.O. BOXES We do not ship to P.O. boxes located within Post Offices. You must provide us with a physical mailing address. If you have no other means of receiving a shipment aside from a P.O. Box, please contact us. We may be able to make alternate arrangements.

 

DAMAGES

We cannot be held responsible for shipments damaged in transit. We include insurance on outgoing shipments. If you receive a shipment damaged in transit, notify the carrier immediately. The claim process must be handled by you and the carrier. We will offer whatever assistance we can.

 

INCORRECT ADDRESSES

If you provide us with an incorrect address, you are responsible for any charges incurred due to the incorrect address. If there is a shipping error due to a mistake we made, you can rest assured we will take care of it. Please double check your info when placing your order.